Frequently asked questions about currency exchange
Are you going to change your euros into foreign currency and have some doubts? Look for the answer below and if you can't find it, contact us on (+33) 800940504, and we'll help you.
1) What is the exchange rate offered? Exchange rates fluctuate and change daily. You can check the exchange rate for today on this website or in any of our branches.
2) Is the exchange rate on this online site the same as in our exchange offices at the airport? No, the exchange rate we offer on our website is different from the rate we offer in our branches. When you order your money via our website we guarantee you the best exchange rate. However, if the day you collect your order in our branches the exchange rate offered there is better than the rate on which you ordered your money, we will apply the most favourable rate for you.
3) How will I receive my order that I booked online? After placing your online order, you'll be able to collect it at any of our branches. Besides getting the best exchange rate for your online exchange (more travel cash for the same price), this service allows you to save time and reduce anxiety, as you will have the currency you need ready for your trip abroad.
4) Why does the exchange rate seem cheaper and more attractive in te Internet than in exchange businesses? The exchange rates shown in Internet currency converters are for currency wholesalers (foreign exchange transactions for financial and international trade companies), not for the public. Those cheaper rates are for the foreign exchange, not for currency exchange operations in cash.
6) What is the difference between foreign exchange and currency exchange? Foreign exchange (Forex or FX, for short) is the market that establishes the value of the currencies in which international transactions will be performed, at a wholesale level. Currency exchange, on the other hand, is the market in which individual currencies are sold in retail on a certain price depending on demand. Currency exchange entails cash transactions, thus adding logistic costs, and therefore their exchange rates are somewhat "worse" than the Forex rates, which only move money between accounts.